Accessibility Statement

1 Our Commitment

At First Underwriters Insurance Brokers, we believe that everyone deserves equal access to information and services. We are committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology.

Our dedication to accessibility reflects our core values of serving all members of our community. We understand that accessible design benefits everyone—not just people with disabilities—and we strive to create an inclusive digital experience for all visitors.

2 Accessibility Standards

We strive to conform to the following accessibility standards and guidelines:

• Web Content Accessibility Guidelines (WCAG) 2.1: We aim to meet Level AA success criteria, which address the most common barriers for disabled users
• Americans with Disabilities Act (ADA): We are committed to complying with ADA requirements for accessible websites and digital services
• Section 508 of the Rehabilitation Act: We follow federal accessibility standards where applicable
• Washington State Accessibility Requirements: We comply with state-specific accessibility regulations

These standards help ensure that our website works well with assistive technologies and provides a positive experience for users with visual, auditory, motor, and cognitive disabilities.

3 Accessibility Features

Our website includes the following accessibility features:

4 Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen Readers: Including JAWS, NVDA, VoiceOver (Mac/iOS), and TalkBack (Android)
• Voice Recognition Software: Such as Dragon NaturallySpeaking
• Screen Magnification Software: Including ZoomText and built-in browser zoom
• Keyboard-Only Navigation: For users who cannot use a mouse or pointing device
• Switch Devices: For users with motor impairments
• Refreshable Braille Displays: For users who are blind or have low vision

We test our website with various assistive technologies to ensure compatibility. If you experience any issues using assistive technology with our website, please let us know.

5 Requesting Accommodations

We want to ensure that all individuals can access our services and information. If you need assistance or an accommodation to access our website content or services, we are here to help.

Alternative Formats

We can provide information in alternative formats upon request, including:

• Large print documents
• Audio recordings of written content
• Plain text versions of documents
• Screen reader-friendly PDFs
• Information provided over the phone

Communication Accommodations

We offer various ways to communicate with us:

• Phone: Speak directly with our team members
• Email: Written communication for those who prefer text-based interaction
• In-Person: We welcome visitors to our Kirkland office
• TTY/TDD: Available through Washington Relay Service (dial 711)

6 Third-Party Content

Our website may contain links to third-party websites, embedded content, or third-party applications. Please note:

• We do not control the accessibility of third-party websites or content
• Third-party sites may have different accessibility policies and features
• Insurance carrier portals and payment processors are managed by their respective organizations
• We encourage third-party partners to maintain accessible platforms

If you encounter accessibility barriers on a third-party site linked from our website, we recommend contacting that organization directly. However, we are happy to assist you in obtaining the information or completing transactions through alternative means.

7 Ongoing Improvements

Accessibility is an ongoing effort. We are committed to:

• Regular Audits: Conducting periodic accessibility reviews of our website
• Staff Training: Training our team on accessibility best practices
• User Testing: Incorporating feedback from users with disabilities
• Technology Updates: Keeping our website current with accessibility standards
• Remediation: Promptly addressing accessibility issues when identified
• New Content: Ensuring new content and features meet accessibility requirements

We view accessibility as a journey, not a destination. As technology and standards evolve, we will continue to update our website to provide the best possible experience for all users.

8 Feedback & Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, have suggestions for improvement, or need assistance, please contact us:

Washington Relay Service: If you are deaf, hard of hearing, or have a speech disability, you can reach us through the Washington Relay Service by dialing 711.