Privacy policy
How we collect, use and protect your personal information. As an insurance brokerage, we handle sensitive personal and financial information and take our responsibility to protect it seriously.
Effective date: January 2, 2026
First Underwriters Insurance Brokers ("we," "us" or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect information when you use our services, visit our website or interact with us.
Information we collect
Personal information you provide
When you request insurance quotes, apply for coverage or use our services, we may collect:
- Contact information: name, address, email address, phone number and business address
- Identification information: date of birth, Social Security number, driver's license number and government-issued identification
- Financial information: bank account information, payment card details, income information and credit history
- Employment information: employer name, occupation, work history and payroll information
- Health information: medical history, health conditions and prescription information (for health and life insurance applications)
- Property information: vehicle details, property addresses, construction details and asset valuations
- Business information: business name, entity type, revenue, employee counts, operations descriptions and loss history
- Claims history: prior insurance claims, losses and related documentation
Information collected automatically
When you visit our website, we automatically collect certain information, including:
- IP address and geographic location
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Device identifiers and mobile device information
Information from third parties
We may receive information about you from:
- Insurance carriers and underwriters
- Credit reporting agencies
- Motor vehicle departments
- Claims databases and loss history reports
- Public records and databases
- Your employer (for employee benefits)
How we use your information
We use the information we collect to:
- Provide insurance services: process applications, obtain quotes, bind coverage and service your insurance policies
- Claims assistance: help you file claims and advocate on your behalf with insurance carriers
- Customer service: respond to inquiries, provide policy information and assist with coverage questions
- Policy management: send renewal notices, policy documents, billing statements and important updates
- Risk assessment: evaluate insurance needs and recommend appropriate coverage options
- Compliance: meet legal and regulatory requirements, including state insurance department regulations
- Communication: send newsletters, educational content and information about our services (with your consent where required)
- Business operations: improve our services, conduct analytics and maintain our business records
- Fraud prevention: detect and prevent fraudulent activity and protect against security threats
Information sharing and disclosure
We may share your information with:
Insurance carriers and underwriters
We share information necessary to obtain quotes, bind coverage, process claims and service your insurance policies. This is essential to providing our core insurance brokerage services.
Service providers
We work with third-party vendors who assist with payment processing, document management, IT services and other business operations. These providers are contractually obligated to protect your information.
Legal and regulatory requirements
We may disclose information when required by law, court order, subpoena or regulatory investigation, or to protect our legal rights and comply with applicable regulations.
Business transfers
In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not sell your personal information
First Underwriters Insurance Brokers does not sell, rent or trade your personal information to third parties for their marketing purposes. We only share information as necessary to provide insurance services or as required by law.
Data security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication requirements
- Regular security assessments and monitoring
- Employee training on data protection and privacy
- Physical security measures for our offices and systems
- Incident response procedures for potential data breaches
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Your rights and choices
Depending on your location and applicable laws, you may have the following rights:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal retention requirements
- Opt-out: opt out of marketing communications at any time
- Portability: request your information in a portable format
- Restriction: request restriction of certain processing activities
To exercise these rights, contact us using the information below. We will respond within the timeframes required by applicable law.
Marketing communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional messages related to your insurance policies.
Cookies and tracking technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and user experience
- Analyze website traffic and performance
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Analytics
We use analytics services (such as Google Analytics) to collect information about website usage. This information helps us improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Third-party links, children and changes
Third-party links
Our website may contain links to third-party websites, including insurance carrier portals, payment processors and other services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will:
- Update the effective date at the top of this policy
- Post the updated policy on our website
- Notify you by email or other means for significant changes (where required)
We encourage you to review this Privacy Policy periodically.
State-specific privacy rights
California residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights, including the right to know what personal information we collect, the right to delete personal information and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your California privacy rights, contact us using the information below.
Washington State residents
Washington residents may have additional rights under the Washington My Health My Data Act and other state privacy laws. Please contact us if you have questions about your rights under Washington state law.
Insurance-specific disclosures
As a licensed insurance broker, we are also subject to state insurance department regulations regarding the collection, use and protection of customer information. We maintain compliance with the Gramm-Leach-Bliley Act (GLBA) and state insurance privacy regulations.
Contact us
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how we handle your information, contact us:
First Underwriters Insurance Brokers — Privacy Inquiries
4055 Lake Washington Blvd NE, Suite 100, Kirkland, WA 98033
Phone: (800) 800-9644
Email: info@firstunderwriters.com
We will respond to your inquiry as promptly as possible, typically within 30 days.